Technical support regulations

The responsibilities of the technical support team include solving the following tasks:
The responsibilities of the technical support team do not include solving the following tasks:

The technical support team works 24/7/365, without any breaks or days off.

Our website transfer policy (carried out by the kvs-service.com technical support specialists)

The client has the right for the website transfer free of charge, under the condition that:

Please pay attention that website transfer by the technical support team can’t be done in the case of discount rates ordered with the aim of replacing the current ones. Service orders worth more than €100 each are an exception to this rule.

In the cases not described above, the website transfer costs €20 per hour with the minimum payment of €10. For instance, this can be the case if you need to transfer your websites between two and more orders after three and more days since the order was placed for the new service.

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