Refund Policy

The client has the right to receive a refund for unused services. To request a refund, you need to create a support ticket specifying:

1. The order number to be cancelled.
2. The reason for cancellation.

Please note:

• Refunds are processed only after the service has been fully stopped (cancelled).
• When cancelling a service or requesting a credit balance refund, the refund for the unused period is issued using the same payment method that was used for the original payment, if possible, or to a bank account specified by the client. Any bank commission fees are borne by the client.
• Refund processing may take from 1 to 45 days.
• Refunds for the current period of an already provided service are not possible.
• When choosing a billing cycle longer than one month, VPS rental refunds are recalculated based on the monthly rate for all previous months.
• Refunds are not available for services purchased at promotional prices.
• A mandatory condition for receiving a refund is compliance with clause 3.9 of the public offer.

For the full description of refund rules, please refer to section 8 of the Terms of Service.